Host Chat Assistant
Free GPT for STR Hosts
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Free help for short-term rental hosts

Free, simple reply help for everyday hosts.

Host Chat Assistant is a no-fuss GPT that helps short-term rental hosts write clearer replies to guests and platform support. Made for real-life hosting moments when you just want a quick, professional response.

Free to use. Simple to understand. Built for everyday hosts.

Open Host Chat Assistant See it in action
Free to use for everyday guest replies and support wording
Simple, no-fuss help when you need the words fast
Useful for awkward situations, complaints, and refund requests
Choose polite, firm, or stricter wording depending on the situation
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Host Chat Assistant

See the GPT in use

Quick help when a guest sends a difficult message and you need a calm, professional reply.

Host Chat Assistant
I have a difficult guest who demands a refund due to bad weather. What should I say?
You could say:

"I'm sorry to hear the weather has affected your plans. As your reservation falls within our current cancellation terms, I'm not able to offer a refund on this booking. However, if you would like, I'm happy to see whether alternative dates may be possible."
Can you make that a little firmer but still polite?
Certainly:

"I understand the weather is disappointing, however the booking remains subject to the cancellation policy agreed to at the time of reservation. Because of that, I'm unable to issue a refund for this stay."
Simple help, fast wording, and everyday replies you can actually use.
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What it helps with

Paste in the guest message, explain the situation in plain English, and ask for the tone you want back.

Difficult guest

Refund demands

Bad weather, travel delays, changed plans, and other situations where the guest wants an exception.

Everyday host use

Guest message replies

Late checkout requests, noise complaints, missing items, check-in issues, and neutral review wording.

Support help

Platform messages

Write clearer messages to Airbnb or booking platforms when you need to explain the host side properly.

Simple help for everyday hosting

Open the GPT, paste in the situation, and ask for a gentle, firm, or strict version. Designed for hosts who want less fuss and better wording.

Example prompt

Late checkout

"Write a polite but firm reply saying I can't offer late checkout because cleaners are already booked."

Example prompt

Neutral review

"Give me a short neutral review for a guest when there were no major issues but I don't want to say too much."

Example prompt

Support wording

"Help me write to platform support explaining why I am declining this refund request under the booking terms."

Try It Now Dealing with Airbnb Support →
Airbnb Support Help

Airbnb didn’t side with you.
Here’s how to fight back.

Most hosts feel powerless when Airbnb support closes a case against them — a refund issued without consent, an unfair review left standing, or a false guest claim going unaddressed. The truth is, how you word your appeal makes all the difference. Host Chat Assistant helps you write structured, evidence-led messages that give your case the best possible chance of being reopened and resolved in your favour.

Review removal

Unfair or retaliatory reviews

A guest left a 1-star review after you declined their refund request. Or the review contains false statements about your property. Host Chat Assistant helps you write a formal removal request citing the exact Airbnb content policy the review violates.

"Write a review removal request to Airbnb — the guest gave 1 star after I refused a refund for a no-show. The review says the property was dirty which is false."
Refund appeals

Refund issued without your consent

Airbnb issued a full or partial refund to a guest under their extenuating circumstances policy — and you weren’t consulted. Get help writing a structured appeal that cites your cancellation policy, your evidence, and the specific ruling you are disputing.

"Help me appeal a full refund Airbnb gave a guest who claimed the hot water wasn't working. I have a plumber's report showing it was fine."
False claims

Guest made a false complaint

A guest has reported your listing for something that didn’t happen — falsely claiming the property was unsafe, misrepresented, or unclean. Get a calm, factual response that clearly documents your side without sounding defensive or emotional.

"A guest told Airbnb my listing photos were misleading. Help me write a firm response explaining the photos are accurate and current."
Escalations

First message ignored — escalate it

Airbnb support closed your case with a generic reply. Or you submitted a complaint and heard nothing. Get a stronger follow-up message that references your original case number, restates the key facts, and makes clear you expect a proper response.

"Write a firm escalation to Airbnb — my damage claim was closed without payout and my follow-up was ignored. I have photos and receipts."

See it handle a real support situation

Host Chat Assistant
Airbnb just refunded my guest in full. The guest said the property smelled of smoke — it doesn’t. I have photos and a cleaning receipt from the same day. What do I do?
This is a strong case to appeal. Here’s a message you can send to Airbnb support:

I am writing to formally appeal the full refund issued to [Guest Name] for reservation [#]. The guest claimed the property smelled of smoke. This is factually incorrect.

I have attached: (1) a professional cleaning receipt dated the morning of check-in, and (2) timestamped photos of the property taken after cleaning, which clearly show the property was in excellent condition.

The refund was issued without my knowledge or an opportunity to respond to the claim. I respectfully request this decision be reviewed and the payout reinstated under the Host Guarantee terms.
They replied with a generic response and closed the case. How do I escalate?
When a case is closed without proper review, reference the original case number and ask for escalation to a specialist team. Here’s a follow-up:

I am following up on case [#], which was closed on [date]. I do not believe my supporting evidence was reviewed before this decision was made.

I am requesting this be escalated to a senior support specialist for a full review. I have documentation that directly contradicts the guest’s claim and I am prepared to provide anything further required.

How to use it for your support case

Open the GPT and paste in your situation — the guest message, the Airbnb decision, or the support thread. Describe what happened in plain English. Ask for a first response, a formal appeal, or an escalation. You can ask it to adjust the tone at any stage — firmer, more formal, or include specific evidence you have.

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